Act on Specified Commercial Transactions

Store name: cart.webroot.com
Distributor: cleverbridge, Inc.
CEO: Craig Vodnik
Address: cleverbridge, Inc.
350 N Clark
60654 Chicago
Contact in Japan: cleverbridge K.K.
Wakamatsu Bldg. Level 7
3-3-6 Nihonbashi-Honcho
Chuo-ku, Tokyo 103-0023, Japan
Tel: +81 (0) 3-6869-2200

Customer Support
Tel: 0120 965227
Email: Click here
Selling price: Respective selling price is shown in cart and includes applicable taxes
Additional handling fees:

The shown selling price includes all fees cleverbridge charges for products and services, and delivery thereof by cleverbridge.

Additional third party fees may apply:

Banks or payment providers may charge additional fees, such as banking- or transaction fees. Internet- or telecommunication service providers may charge connection fees and/or similar charges.

cleverbridge has no control over additional third party fees.

Payment methods:

The following payment methods are offered on cart.webroot.com through cleverbridge:

  • Credit Card (VISA, Mastercard, JCB, American Express)
  • Wire Transfer
  • PayPal
Payment and delivery status: The status of an order, payment, or delivery can always be checked online on www.cleverbridge.jp
Product delivery time:

Delivery times for goods and services depend on the selected payment method:

  • Purchases of electronic goods made with Credit Cards (JCB, VISA, Mastercard, American Express) or PayPal are generally fulfilled within one (1) hour after the payment has been completed.
  • Purchases of electronic goods made with Wire Transfer are generally fulfilled within ten (10) business days after payment has been completed.

Physical goods (such as backup CDs or DVDs) are generally sent from cleverbridge locations outside of Japan and can take up to fourteen (14) business days until delivery.

Refund cycle time:

Electronic goods and services are generally not returnable; Backup CDs and DVDs are individually manufactured to order and are also not returnable.

If cleverbridge, without having the obligation to do so, decides in its sole discretion to accept a return and issue a refund, it will handle such refunds generally as follows:

  • Credit Card (VISA, Mastercard, American Express) payments may be refunded within three (3) business days;
  • Wire Transfer payments may be refunded within ten (10) business days; and
  • PayPal payments may be refunded within one (1) business day within an active PayPal account.
Liability for products: cleverbridge as the reseller of digital goods and services of third parties does not grant any warranties or handles any warranty or liability claims related to the actual digital goods or services - for technical questions or issues or claims related to warranties or performance, please contact the manufacturer or service provider directly.
Customer Support: For questions on your payments and delivery please contact our Customer Support:
Email:Click here
Phone:+81 3-6869-9900 (Japanese only)
Service hours:

Monday - Friday: 9:00 AM - 6:00 PM (JST)
Saturday: 9:00 AM - 4:00 PM (JST)
(closed on Sundays and national holidays)

Service hours according to time zone CST:
Monday - Friday: 7:00 PM - 4:00 AM
Saturday: 7:00 PM - 2:00 AM
(closed on Sundays and national holidays)